How bookings are confirmed, cancelled and refunded for buses on hire.
This policy applies to bookings made with Malhar Traveline ("we", "us", "our"), including payments made online through our payment gateway (Razorpay).
A booking is confirmed only after we receive an advance of 30% of the total fare (or the amount stated in your quotation or contract). The balance is payable before the journey begins, unless a written corporate contract states otherwise.
| When you cancel | What is refunded |
|---|---|
| More than 7 days before the scheduled start | Advance refunded, less a 10% administrative charge |
| 3 to 7 days before the scheduled start | 50% of the advance refunded |
| Less than 48 hours before, or no-show | No refund — the vehicle and driver are already committed |
For outstation bookings, costs already incurred — such as driver allowance, permits and inter-state taxes — are non-refundable even within the slabs above.
Long-term and monthly contracts are governed by the signed service agreement. Either party may end the contract with 30 days' written notice. Charges for services already provided are payable in full and are non-refundable.
If we are unable to provide the booked vehicle (for example due to a breakdown), we will arrange a suitable replacement at no extra cost wherever possible. If we still cannot fulfil the booking, the amount paid for that booking is refunded in full. Our liability is limited to the amount received for the booking.
Date or time changes are subject to vehicle availability and must be requested at least 24 hours in advance. A fare difference may apply for peak dates or longer routes.
We are not liable for delays or cancellations caused by events beyond our control (natural calamities, strikes, accidents, road or police restrictions, government orders). We will try to reschedule; refunds in such cases are at our discretion after deducting costs already incurred.
Approved refunds are made to the original payment method through Razorpay within 5–7 working days of approval. Depending on your bank or card provider, it may take a further 2–3 working days to reflect in your account.
Contact us with your booking ID by phone or WhatsApp on +91 97734 95463, or by email at malhartraveline0810@gmail.com. A cancellation is effective from the time we receive your request.
Business name: Malhar Traveline (Proprietorship)
Proprietor: Ananya Aditya Hatiskar
Registered office: 352/4, Ramnath Dube Chawl, Anant Nagvekar Marg, Prabhadevi, Mumbai, Maharashtra 400025
GSTIN: 27DKRPB2455Q1ZH · Udyam (MSME): UDYAM-MH-28-0015534
Phone: +91 97734 95463 · +91 97641 97015
