Terms & Conditions

Last updated: 27 June 2026

This website is operated by Ananya Aditya Hatiskar, sole proprietor trading as Malhar Traveline ("we", "us", "our"). By using this website, requesting a quotation, or booking a vehicle with us, you agree to these Terms & Conditions.

1. Bookings & quotations

All bookings are subject to vehicle availability and written confirmation from us. Quotations are based on the route, dates, duration and vehicle you tell us about; if these change, the price may change. A booking is treated as confirmed only after we receive the agreed advance and issue a confirmation.

2. Payments

• An advance is payable to confirm a booking; the balance is due before the journey begins, unless a separate written contract states otherwise.
• Online payments are processed securely through our payment gateway (Razorpay). We do not store your card or banking details.
• Goods and Services Tax (GST) and any tolls, parking, permits and state-entry taxes are charged in addition to the fare, as set out in our Pricing Policy.

3. Cancellations & refunds

Cancellations, changes and refunds are governed by our Cancellation & Refund Policy, which forms part of these Terms.

4. Your responsibilities

• Provide accurate trip details and travel only with the number of passengers the vehicle is licensed to carry.
• Do not carry illegal, hazardous or prohibited goods, and do not consume prohibited substances on board.
• You are responsible for any loss or damage to the vehicle caused by you or your group beyond normal use.
• Treat our drivers and staff with respect; we may refuse or stop service in case of unlawful or unsafe behaviour.

5. Our service

We will provide a clean, road-worthy vehicle with an experienced, licensed driver, and make reasonable efforts to operate on time. Routes, halts and timings are planned for safety and in line with applicable transport and traffic rules.

6. Limitation of liability

We are not liable for delays or losses caused by traffic, weather, breakdowns, accidents, road or police restrictions, or other events beyond our reasonable control. To the maximum extent permitted by law, our total liability for any booking is limited to the amount you have paid us for that booking. We are not responsible for belongings left in the vehicle.

7. Force majeure

We are not in breach of these Terms if we are unable to provide a service due to events beyond our control, including natural calamities, strikes, accidents, government orders or road closures.

8. Governing law & jurisdiction

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

9. Changes to these Terms

We may update these Terms from time to time. The version published on this page applies to your booking.

10. Contact us

For any question about these Terms, contact us using the details below or via our Contact page.

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